Cancellation and Refund

At M S Distributors, we value customer satisfaction and strive to provide a seamless experience. This policy outlines the terms for cancellations and refunds for purchases made with us. Please read it carefully before placing an order.

1. Order Cancellation Policy

• Cancellation by Customer:

  • Customers may request a cancellation within [insert time frame, e.g., 24 hours] of placing an order, provided the order has not yet been shipped or processed.
  • Cancellation requests can be made by contacting our customer support team at [Insert Email Address] or [Insert Phone Number].

• Cancellation by M S Distributors:

  • We reserve the right to cancel any order under the following circumstances:
    • The product is out of stock.
    • There are issues with payment or incomplete order details.
    • Any fraudulent or suspicious activity is detected.
  • In such cases, customers will be notified, and a full refund will be processed.

2. Refund Policy

• Eligibility for Refunds:
  Refunds will only be issued under the following conditions:

  • The order was canceled successfully before shipment.
  • The product received was damaged, defective, or incorrect.
  • The product is returned in unused, original condition with all packaging intact, as per our return policy.

• Non-Refundable Cases:
  Refunds will not be processed in the following scenarios:

  • The product has been used or damaged by the customer.
  • The return request was made after [insert time frame, e.g., 7 days] of delivery.
  • Custom or made-to-order products are non-refundable unless defective.

• Refund Process:

  • Refunds will be initiated within [insert time frame, e.g., 7–10 business days] after the returned product is inspected and approved.
  • Refunds will be credited back to the original payment method.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

1. Contact our customer support team at [Insert Email Address] or [Insert Phone Number].
2. Provide your order details, including order ID, proof of purchase, and reason for cancellation or refund.
3. Follow the instructions provided by our team to process your request.

4. Shipping Costs

• If a refund is approved, the shipping costs may be deducted unless the return is due to an error on our part (e.g., defective or incorrect product).
• For returns initiated by the customer, the cost of return shipping will be borne by the customer.

5. Changes to This Policy

M S Distributors reserves the right to modify or update this policy at any time. Changes will be posted on this page with a revised "Effective Date."