At M S Distributors, we are committed to ensuring that your orders are delivered promptly, safely, and efficiently. This policy outlines the terms and conditions for shipping and delivery of our products. Please read it carefully before placing your order.
1. Shipping Destinations
We currently ship to [list locations/countries, e.g., all major cities across India or specific regions]. If your location is not within our shipping zone, please contact our support team for assistance.
2. Shipping Charges
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Domestic Shipping:
- Shipping charges are calculated based on the weight, dimensions of the package, and delivery location.
- Free shipping may be available for orders exceeding [insert amount, e.g., ₹5,000].
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International Shipping:
- International shipping charges will be calculated at checkout based on the destination and package size. Additional customs duties and taxes (if applicable) are the responsibility of the customer.
3. Order Processing Time
- All orders are processed within [insert time frame, e.g., 1–2 business days] after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
4. Delivery Time
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Domestic Orders:
Delivery typically takes [insert time frame, e.g., 3–7 business days] from the date of dispatch, depending on the destination. -
International Orders:
Delivery may take [insert time frame, e.g., 10–15 business days], subject to customs clearance and other factors. -
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, carrier delays, or public holidays.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package online.
6. Delivery Issues
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Incorrect Address:
Customers are responsible for providing accurate shipping details. M S Distributors is not liable for orders delayed or lost due to incorrect or incomplete addresses. -
Missed Deliveries:
If the delivery attempt fails due to the recipient’s unavailability, the shipping carrier will attempt re-delivery or hold the package at their facility for pickup. -
Damaged or Lost Shipments:
If your package arrives damaged or is lost during transit, please notify us within [insert time frame, e.g., 48 hours] of delivery with photographic evidence (if applicable).
7. Restricted Products and Areas
Certain products may have restrictions based on regional or international shipping regulations. Customers are advised to check local import laws before placing an order.
8. Changes to Orders
Once an order is shipped, changes to the shipping address or other details cannot be made. Customers must ensure all details are correct before confirming the order.
9. Delayed Deliveries
While we strive to meet delivery timelines, delays may occur due to factors beyond our control, such as customs clearance, courier issues, or weather conditions. In such cases, we will do our best to keep you informed and resolve the issue promptly.
10. Estimated Delivery Time:
We are committed to delivering your order as quickly as possible. Please allow 7 to 10 business days for your product to arrive after your order has been processed.
